Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return policy on the product page for any exceptions to the table below.
The return policy is divided into three parts; do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window and Actions possible
|
Category |
Exchange/Replacement Window, Actions Possible and Conditions (if any) |
|
Cookware |
With in 24 hours of the receipt of product Replacement or exchange only in case of Damaged/Defective Product |
Part 2 - Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
|
Category |
Conditions |
|
Correct Product |
Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be un-detached and clearly visible. |
|
Complete Product |
All in-the-box accessories, freebies and combos (if any) should be present. |
|
Unused Product |
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). |
|
Undamaged Product |
The product should be undamaged and without any tears or holes. |
|
Undamaged Packaging |
Product's original packaging/ box should be undamaged. |
The field executive will refuse to accept the returns if any of the above conditions are not met.
Part 3 - General Rules for a successful Return
